Work Experience

2021 — Present

Enabled people to improve their mental health by leading the creation of the virtual therapy platform that is innovative, user-friendly, and secure

Happier Living

Senior Product Manager

• Drove enhancements to the registration and booking process increasing gross conversion rate by 110% YTD and growing top line revenue by over $1.2 million YTD

• Formed the Client and Clinician Portals elevating retention rate by 14% YOY and reaching a new company milestone of 9k patients with upcoming appointments

• Captained the development of the premium PERFiC system, enabling clinicians to provide more personal and effective care with over 1,500 clients submitting surveys

• Released a feature that generated an additional $15k a week / ~75 more appointments booked per week by allowing additional clients to self-schedule

2021

Devised product strategy and executed high-impact initiatives for a financial services start-up company working closely with the sales team and executives

Beyond Finance

Technical Product Manager

• Tripled the leads from wholesale affiliate integration into the debt settlement program

• Created flowcharts for user journeys and system architecture components

2019-2021

Managed the product life-cycle for translation services and planned continuous upgrades for new features while adapting to latest market releases

TransPerfect

Technical Product Manager

• Administered improvements to the GlobalLink adaptors leveraging AI & ML technology for various CMS platforms which boosted MAU by 28% and operational efficiency by 60%

2017-2019

Acted as a liaison between business and development teams to optimize the number one industrial sourcing platform in North America for both B2B and B2C

Thomas

Lead Web Developer

• Directed the foreign development team and launched over 120 corporate websites

• Contributed to business optimizations and growth by doubling client website traffic, click rate, and request-for-quote form submissions

2015-2017

Led the development of the corporate website, built significant eCommerce features, and tackled critical bug fixes

Vitamin World

Web Developer

• Played an integral role in the website redesign, growing revenue by 30%

• Engineered website components including promotions and campaigns

Education

B.A, Psychology

University of Maryland - College Park

Graduated Early - 2010